TechCamp Solutions L.L.C

Conditions and Provisions

Last update: 20 January 2025

1. Contractual Interface

The Terms of Use (“Terms”) govern the access to or use by individuals in Egypt of the applications, websites, content, products, and services (“Services”) provided by TechCamp Solutions (LLC), a limited liability company founded in Cairo, Egypt, and registered in the Cairo Commercial Investment Register under number: 247231 “TechCamp”.

Kindly review these terms carefully before accessing or using the services.

By accessing and using the services, you agree to be bound by these terms, creating a contractual relationship between you and TechCamp Solutions. If you do not agree to these terms, you may not access or use the services. These terms supersede any prior agreements or arrangements made with you. TechCamp Solutions may, in accordance with applicable law, terminate these terms or any of the services related to you immediately or generally suspend the provision of services or block access to them or any part thereof at any time and for any reason.

Some supplementary terms may apply to specific services, such as policies for a particular event, activity, or promotional campaign, and these supplementary terms will be disclosed to you concerning the services offered. The supplementary terms are incorporated into the terms for the services provided and are considered part of them. In the event of any conflict between the supplementary terms and these terms regarding the provided services, the supplementary terms will take precedence.

TechCamp Solutions may amend the terms relating to the services periodically. These amendments will become effective when TechCamp Solutions posts the updated terms on this website or publishes the modified policies or supplementary terms concerning the provided service. By continuing to access or use the services after this publication, you agree to adhere to the amended terms.

We collect and use personal data in connection with the services as outlined in the privacy policy of TechCamp Solutions, which can be viewed at the following link: Privacy Policy. By accepting these terms and conditions, you confirm that you have read and agreed to the privacy policy of TechCamp Solutions and expressly consent to TechCamp Solutions providing necessary information (including your contact details) to claims settlement or insurance companies in the event of a complaint, dispute, or disagreement, which may involve an incident between you and an external service provider, where such information or data is necessary to resolve the complaint, dispute, or disagreement.

2. Services

The services form a technological platform that allows users of TechCamp Solutions’ mobile applications or websites, which are part of the services (each referred to as the ‘Application’), to arrange and schedule all types of childcare services with independent third-party providers offering these services, including external service providers under an agreement with TechCamp Solutions. The services are provided solely for your personal, non-commercial use unless TechCamp Solutions agrees otherwise in a separate written agreement with you. You acknowledge that TechCamp Solutions does not provide labor supply services and is not a labor supply company, and that all types of childcare services are provided by independent external service providers who are not employees of TechCamp Solutions.

License

Subject to your compliance with these terms, TechCamp Solutions grants you a limited, non-exclusive, non-transferable, and revocable license to: (1) access and use the applications on your personal device solely for the purpose of using the services; and (2) access and use any content, information, and materials related to the services provided through the services, all for personal, non-commercial use only. TechCamp Solutions and its licensors retain all rights not explicitly granted in these terms.

Restrictions

You are prohibited from doing the following: (1) removing any copyright, trademark, or other proprietary notices from any part of the services; or (2) copying, modifying, creating derivative works from, distributing, licensing, renting, selling, reselling, transferring, publicly displaying, publicly performing, broadcasting, disseminating, publishing, or exploiting any part of the services in any other way unless expressly permitted by TechCamp Solutions; or (3) manipulating the code, reverse-engineering, or disassembling it except as allowed by applicable law; or (4) creating links to any part of the services, creating identical copies, or framing them; or (5) creating or causing the creation of any software or scripts intended to scrape, index, or erase any part of the services, or to exploit its data in any other way, or to overload or disrupt the operation and/or functionality of any part of the services inappropriately; or (6) attempting unauthorized access to the services or damaging any part of the services or related systems and networks.

Provision of Services

Acknowledge that certain parts of the services may be offered under different trademarks of TechCamp Solutions or order options related to all types of childcare services. You also acknowledge that the services may be provided under these trademarks or order options by or in association with independent external service providers.

Third-Party Services and Content

Services may be provided or made accessible in conjunction with third-party services and content (including advertisements) that are not controlled by TechCamp Solutions. You acknowledge that different terms of use and privacy policies may apply to your use of third-party services and content. TechCamp Solutions does not endorse third-party services and content and accepts no responsibility for any products or services provided by external service providers. Furthermore, Apple, Google, Microsoft Corporation, or BlackBerry Limited, and/or their respective international affiliates and subsidiaries, are considered third-party beneficiaries of this agreement if you access the services via apps designed for devices running Apple iOS, Android, Microsoft Windows, or Blackberry, respectively. These third-party beneficiaries are not parties to this agreement and are not responsible for providing or supporting the services in any way. Access to the services on these devices is governed by the terms of service of the applicable third-party beneficiary.

Ownership

The services and all associated rights remain the exclusive property of TechCamp Solutions or its licensors. Neither these terms nor your use of the services grant you any rights: (1) in the services or in relation to them, other than the limited license granted above; or (2) to use or refer to in any way the company names, logos, product and service names, or trademarks or service marks of TechCamp Solutions or its licensors.

3. Your Use of the Services

User Accounts

In order to access most features of the services, you must register to obtain and maintain an active personal user account (“Account”). You must be at least 21 years of age or the legal age in your jurisdiction (if different from 21) to create an account. Registering an account requires providing certain personal information to TechCamp Solutions, including your name, address, mobile phone number, age, and at least one valid payment method (either a credit card or an accepted payment partner). You agree to provide accurate, complete, and current information in your account and to keep it updated. Failure to maintain accurate, complete, and up-to-date information in your account, including the use of an invalid or expired payment method, may prevent you from accessing or using the services or result in TechCamp Solutions terminating these terms with you. You are responsible for all activities that occur under your account, and you agree to keep your username and password confidential and secure at all times. You may not have more than one account unless TechCamp Solutions grants you written permission otherwise.

User Requirements and Behavior

The service is not available for use by individuals under the age of 21. You are not permitted to authorize third parties to use your account, nor may you allow individuals under 21 to access services from third-party providers unless they are in your company. You may not assign or transfer ownership of your account to any other person or entity. You agree to comply with all applicable laws when using the services and may only use them for lawful purposes. You may not cause harm, inconvenience, harassment, or property damage while using the services, whether to third-party service providers or other parties. In certain cases, you may be required to provide identification to access or use the services, and you agree that you may be denied access to or use of the services if you refuse to provide identification.

Text Messages

By creating the account, you agree that the services may send you informational text messages as part of the normal business operations associated with your use of the services. You have the right to opt-out of receiving text messages from TechCamp Solutions at any time by following the instructions provided on the following page: Opt-Out. You acknowledge that opting out of receiving text messages may impact your use of the services.

Promotional Codes

TechCamp Solutions may, at its sole discretion, issue promotional codes that can be redeemed and added to the account or other benefits related to the services and/or third-party service providers, subject to any additional terms imposed by TechCamp Solutions for each promotional code (“Promotional Codes”). You agree that the Promotional Codes: (1) must be used by the intended audience and for the intended purpose in a lawful manner; (2) may not be copied, sold, transferred, or made available to the public in any manner (whether publicly posted or otherwise), unless explicitly authorized by TechCamp Solutions; (3) may be deactivated by TechCamp Solutions at any time for any reason without legal liability; (4) may only be used in accordance with the specific terms set by TechCamp Solutions for each Promotional Code; (5) cannot be redeemed for cash; and (6) may expire before you use them. TechCamp Solutions reserves the right to revoke or deduct any credits, benefits, or other advantages obtained through the use of Promotional Codes by you or any other user if TechCamp Solutions determines or believes that the use or redemption of the Promotional Codes was mistaken, fraudulent, illegal, or in violation of the applicable terms of the Promotional Codes or these terms.

User-Generated Content

TechCamp Solutions, at its sole discretion, may allow you from time to time to submit, upload, post, or otherwise provide content and information, including textual, audio, or visual materials, to TechCamp Solutions through the services. This includes comments, feedback on the services, support requests, and entries for competitions and promotional offers (“User-Generated Content”). Any User-Generated Content you submit remains your exclusive property. However, by submitting such content to TechCamp Solutions, you grant a global, permanent, irrevocable, non-transferable, royalty-free license, with the right to sublicense, use, copy, modify, create derivative works, distribute, publicly display, publicly perform, and otherwise exploit the User-Generated Content in all forms and distribution channels known now or developed in the future (including in connection with TechCamp Solutions’ services and business as well as third-party websites and services), without any further notice to you or approval from you, and without the need to pay you or any other person or entity.

You commit and guarantee as follows: (1) that you are either the exclusive and sole owner of all user content or that you hold all rights and possess all necessary licenses, approvals, and releases required to grant TechCamp Solutions a license to use the user content as specified above; and (2) that neither the user content, nor your submission, upload, or publication of such content, or any other provision of it, nor TechCamp Solutions’ use of the user content, will violate, infringe, or misappropriate any third-party intellectual property, proprietary, copyright, or privacy rights, nor will it breach any applicable laws or regulations.

You agree not to submit any user content that is defamatory, slanderous, hateful, violent, obscene, pornographic, illegal, or otherwise offensive, as determined by TechCamp Solutions in its sole discretion, regardless of whether such content is protected by law. TechCamp Solutions has the right to review, monitor, or remove user content at its sole discretion at any time and for any reason, without providing notice to you, though it is not obligated to do so.

Network and Device Access

It is your responsibility to obtain the necessary data for network access in order to use the services. Data and messaging charges from your mobile network may apply if you access or use the services from a wireless device, and you are responsible for these charges and fees. You are also responsible for acquiring and updating the appropriate equipment or devices required to access the services, applications, and any related updates. TechCamp Solutions does not guarantee that the services, or any part of them, will work on any particular equipment or device. Additionally, the services may be subject to malfunctions and delays inherent in internet use and electronic communications.

4. Payment

You understand that using the services may result in charges for the services or goods you receive from a third-party service provider (“Fees”). By receiving services or goods through your use of the service, you expressly agree, under these terms and conditions, that TechCamp Solutions or its designated collection agent contracted for this purpose will facilitate the payment of applicable fees on behalf of the third-party service provider, acting as its limited payment collection agent. Payment of the fees in this manner shall be considered as effective as if you had made the payment directly to the third-party service provider. The fees will include applicable taxes as required by law.

Subject to applicable laws and regulations, all fees you pay are final and non-refundable unless TechCamp Solutions determines otherwise. You retain the right to request a fee reduction from a third-party service provider for the services and goods received at the time of receipt. Accordingly, TechCamp Solutions will accommodate any request from a third-party service provider to adjust the fees for a specific service or good.

All fees are due immediately, and TechCamp Solutions will facilitate the payment process using your preferred payment method as specified in your account. After that TechCamp Solutions or its designated collection agent will send you a receipt via email. If your primary payment method specified in your account has expired, is invalid, or cannot be charged, you agree that TechCamp Solutions or its designated collection agent, acting as the limited payment collection agent for the third-party service provider, may use the secondary payment method in your account, if available.

As agreed between you and TechCamp Solutions, and subject to applicable laws and regulations, TechCamp Solutions reserves the right to establish, cancel, and/or revise fees for any or all services or goods obtained through the use of the services at any time at its sole discretion. Furthermore, you acknowledge and accept that fees applicable in certain geographic areas may increase significantly during peak demand periods. TechCamp Solutions will make reasonable efforts to notify you of applicable fees; however, you remain responsible for any fees incurred in your account, regardless of your awareness of such fees or the amounts charged.

From time to time, TechCamp Solutions may offer promotional discounts and special offers to certain users, which may result in varying charges for the same or similar services when using the services. You agree that unless such promotions or discounts are made available to you, they shall have no bearing on your use of the services, or the fees charged to you.

You may choose to cancel your request for services from a third-party service provider at any time before the provider arrives. However, if the provider has already arrived, you may be required to pay a cancellation fee.

This payment structure is designed to fully compensate the third-party service provider for the services rendered. Except for all types of childcare services requested through the application, TechCamp Solutions does not allocate any portion of your payments as a tip or gratuity to the third-party service provider.

Any statement made by TechCamp Solutions on its website, within the application, or in marketing materials indicating that gratuities are “voluntary,” “not required,” and/or “included” in your payments for the services provided is not intended to imply that TechCamp Solutions provides any additional amounts to the third-party service provider beyond the amounts specified above.

You acknowledge and agree that while you are entirely free to offer additional payments as a gratuity to any third-party service provider who delivers services to you through the platform, you are under no obligation to do so. Gratuities are purely voluntary.

After receiving services through the platform, you will have the opportunity to rate your experience and provide additional feedback regarding the third-party service provider.

5. Disclaimer, Limitation of Liability, and Indemnification

Disclaimer

The services are provided “as is” and “as available.” TechCamp Solutions disclaims all representations, warranties, and conditions—whether express, implied, or statutory—that are not expressly stated in these terms, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Furthermore, TechCamp Solutions makes no representations, warranties, or guarantees regarding the reliability, timeliness, quality, suitability, or availability of the services, whether in whole or in part, during their use or also uninterrupted or error-free.

TechCamp Solutions does not warrant the quality, suitability, safety, or capability of third-party service providers. You acknowledge that the entire risk arising from your use of the services or any services requested in connection with such use remains solely with you, to the fullest extent permitted under applicable law.

Limitation of Liability

TechCamp Solutions shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including to loss of profits, data loss, personal injury, or property damage, arising out of or in connection with the use of the services, even if TechCamp Solutions was informed of the possibility of such damages. Additionally, TechCamp Solutions will not be responsible for any damages, liabilities, or losses arising from (1) your use of or reliance on the services, or your inability to access or use the services, or (2) any commercial transaction or relationship between you and any third-party service provider, even if TechCamp Solutions was informed of the potential for such damages. TechCamp Solutions will also not be responsible for delays or performance failures due to reasons outside its reasonable control. You acknowledge that the third-party service providers offering the requested services may not be licensed or professionally authorized. Under no circumstances shall the total liability of TechCamp Solutions to you, in connection with the services, exceed the total damages, losses, and claims for the services in question, amounting to a maximum of five thousand Egyptian pounds (EGP5,000).

Nothing in the terms of the limitation of liability or disclaimer provided in Section 5 shall be interpreted as limiting your rights as a customer that cannot be excluded by applicable law.

Indemnification

You agree to indemnify and hold harmless TechCamp Solutions, its officers, directors, employees, and agents from any and all claims, demands, losses, liabilities, and expenses, including attorney’s fees, arising from or related to the following: (1) your use of the services or any services obtained through the use of the services; (2) your breach or violation of any of these terms; (3) TechCamp Solutions’ use of your user content; or (4) your infringement of the rights of any third parties, including external service providers.

6. Governing Law and Arbitration

Governing Law

Except as provided in these terms, these terms shall be governed exclusively by the laws of the Arab Republic of Egypt and interpreted in accordance with them.

Arbitration Agreement

Except as provided in this arbitration agreement, this agreement shall be governed exclusively by the laws of the Arab Republic of Egypt and interpreted in accordance with them.

Any disputes, disagreements, claims, or controversies arising from or related to these services or these terms, including their validity, interpretation, or enforcement (referred to as a “Dispute”), must first be resolved mandatorily through settlement procedures under the rules of the Cairo Regional Center for International Commercial Arbitration (“the rules of the Cairo Regional Center for International Commercial Arbitration”). If the dispute is not resolved within sixty (60) days from the submission of the request for settlement under the rules, the dispute must be referred to arbitration and resolved finally and exclusively under the rules of the Cairo Regional Center for International Commercial Arbitration. The dispute shall be resolved by the appointment of one (1) arbitrator in accordance with the rules of the Cairo Regional Center for International Commercial Arbitration.

The venue for both mediation and arbitration shall be Cairo, Egypt, and the language of mediation and/or arbitration shall be Arabic unless the parties are non-Arabic speakers. In such cases, mediation and/or arbitration shall be conducted in English and the parties’ native language.

The existence and content of the mediation and arbitration proceedings, including documents, pleadings submitted by the parties, and correspondence from the Cairo Regional Center for International Commercial Arbitration, as well as communications from the mediator, and any orders or decisions issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any external party without the express written consent of the other party, unless: (1) disclosure to an external party is reasonably required in the context of the mediation or arbitration procedures; and (2) the external party agrees in writing, without condition, to comply with the confidentiality obligations set forth in these terms.

7. Consent to Install and Use Surveillance Cameras

As the client/user of the services provided by TechCamp Solutions, I acknowledge that I have read, understood, and agree to the following terms and conditions regarding the installation and use of surveillance cameras:

Purpose of Surveillance

Improve Service Quality: Monitor the performance of service providers to ensure high-quality service delivery.
Verify Complaints: Review recordings in case of complaints from clients or service providers to verify the validity of the complaints and take necessary action.
Ensure Safety: Provide a safe environment for both clients and service providers.

Consent to Monitoring

Performance Monitoring: I consent to the installation of surveillance cameras on the service providers’ clothing to record their performance while delivering services.
Recording Review: I allow the company to review the recordings in case of a complaint filed by me or the service provider or if there is any dispute related to the services provided.
Client Monitoring: I consent to being monitored during the receipt of services to ensure my safety and the safety of the service provider.

Obligations and Warranties

Confidentiality: Maintain the confidentiality of the recordings and use them only for the purposes outlined in this consent.
Access Control: Limit access to the recordings to authorized personnel only.
Secure Storage: Store the recordings in a secure location protected from unauthorized access.
Storage Duration: Recordings will be stored for 48 hours from the date of service provision and will then be securely deleted. In case of a complaint, the recordings related to the complaint will be retained until the issue is fully resolved.
Compliance with Laws: Comply with all local laws and regulations related to privacy protection and video recordings.

User Rights

Right to Access: I have the right to access recordings related to me.
Right to File a Complaint: I have the right to file a complaint if there are any violations or infringements of my rights.
Right to Withdraw Consent: I have the right to withdraw this consent at any time. However, I understand that withdrawing consent may affect my ability to receive services from the company.

Voluntary Consent

I acknowledge that this consent is given voluntarily by me, and I have not been coerced into signing it.

8. Other Provisions

Claims of Intellectual Property Infringement

Claims regarding intellectual property infringement should be sent to the designated agent of TechCamp Solutions. Please visit the TechCamp Solutions website at https://www……………………. for the specific address and additional information.

Notices

TechCamp Solutions may send notices by posting a general notice regarding the services, or by sending an email to the email address you have registered in your account, or by sending a written letter via regular mail to the address you have registered in your account. You may send notices to TechCamp Solutions by written correspondence to the following address:

Apartment No. 5, Ground Floor – Building located at Plot No. 30, Northern Lotus District – District 3, Fifth Settlement, New Cairo, Cairo.

General Provisions

You may not assign or transfer ownership of any of these terms, either in whole or in part, without the prior consent of TechCamp Solutions. However, you agree to grant your consent to TechCamp Solutions to enable it to assign or transfer ownership of these terms, either in whole or in part, including to:

Any subsidiary or affiliate,
Any acquirer of TechCamp Solutions’s shares, business, or assets, or
The company resulting from a merger.

No joint venture, partnership, employment, or agency relationship shall be created between you and TechCamp Solutions or any external service provider as a result of the contract entered into between you and TechCamp Solutions or as a result of using the services.

In the event that any provision of these terms is deemed illegal, void, or unenforceable, in whole or in part, under any law, such provision or portion thereof shall be considered not part of these terms, without affecting the legality, validity, or enforceability of the remaining provisions of these terms. In such a case, the parties shall replace the illegal, void, or unenforceable provision or part thereof with a legal, valid, and enforceable provision that has a similar effect, as much as possible, to the illegal, void, or unenforceable provision, considering the content and purpose of these terms.

These terms represent the entire agreement and understanding between the parties with respect to their subject matter and supersede all previous and contemporaneous agreements and commitments regarding the subject. In these terms, the words “including” and “includes” mean “including but not limited to.